Insights from every interaction
Each conversation is a record the business can learn from. The point is to see what customers ask, where they stop, and what should change next.
Call centre / marketing / outsource
Instant, careful customer service.
Olympus Consultancy is set up to take on the conversations a business cannot cover alone: inbound calls, outbound follow-up, live chat and the marketing contact that sits around them.
Contact usWhat the operation covers
A team that stays on the interaction.
24/7 customer support
Foreign language service
Experienced staff
Call recording
Call notification
Report analytics
A live view of the floor
A real-time view of the work shows which queues are moving and which are waiting, so decisions are made on the day, not after the week has closed.
Agent availability
Availability is the current state of a person on the floor: free, busy, away or offline. That status is what keeps a queue honest.
Safe and fast to answer
Calls can be notified as they arrive, recorded where the work requires it, and reported afterwards. The response stays quick without losing the trail.
How support is staffed
Experienced people, around the clock.
Experienced and qualified staff are what make a contact operation hold together. Olympus Consultancy puts that team on customer support, including cover that runs 24 hours a day, 7 days a week.
Foreign language service is part of the same offer. A customer who cannot use the company’s first language still needs a clear answer, and a second language is often the difference.
Our servicesServices
Six ways the work is taken on.
Call centre
A central desk for inbound and outbound calls from current and potential customers, run inside the operation or taken on as an outsource.
Debt collection
Follow-up on outstanding or past-due payments, across different goods and services and across amounts that are not all the same size.
Inbound requests
Calls and messages the customer starts. A help desk sits here too, including requests that come from employees rather than buyers.
Customer support
Agents who take the issue, stay with it, and leave the customer with an answer rather than a transfer.
Virtual assistance
Remote cover for customer service, technical questions, sales calls and the smaller tasks that still have to be done the same day.
Live chat
Agents who answer in the chat window while the customer is still on the page, instead of waiting for a later call.
Building the customer base
Contact that supports the next sale.
The contact work is also how a customer base is built and kept. Outbound conversations, careful follow-up and a record of what was said give marketing something firmer than a list of names.
Olympus Consultancy is based in Sofia. The mailing address is Sofia 1000, Triaditza Region, 9 Pozitano str., floor 1, shop 15/Bulgaria.
About the company
Tell us what the queue looks like.
Write with the kind of calls, chats or follow-up you need covered. We will reply from the Sofia office.