Every interaction counted
Conversations are reviewed so the business can see patterns: repeated questions, missed handovers, and the points where a customer leaves.
About
A Sofia desk for customer contact.
Olympus Consultancy handles call centre, marketing and outsource work for businesses that need conversations answered properly: on the phone, in chat, and in the follow-up after the call.
The company is the team on that desk. Experienced staff take inbound requests, outbound contact, customer support, virtual assistance, live chat and debt-collection follow-up.
See the services
Where we are
Registered in central Sofia.
Mailing address
Sofia 1000, Triaditza Region, 9 Pozitano str., floor 1, shop 15/Bulgaria
Country: Bulgaria
District: Sofia (capital), Municipality: Stolichna
From that address the operation covers support that can run 24 hours a day, and foreign language service when the customer is not speaking the company’s first language.
How the work is run
Visible while it is happening.
Availability in the open
An agent is available, busy, away or offline. That status is kept current so a queue is not promised coverage it does not have.
A record after the call
Notification as a call arrives, recording where it is required, and analytics afterwards. The trail stays with the conversation.
Outsource, not a side desk
The call centre can sit inside a client’s own organisation or be taken on entirely by Olympus Consultancy. Either way the standard is the same answer, given in time.
Careers sit with the same desk.
If you want to build skill on live customer contact, write to us. Applications come through the contact form, not a separate portal.